UK-Warrington: recruitment services

Transforming Labour Market Services (TLMS).
Recruitment services. Job search services. Software implementation
services. System support services. The DWP is seeking to transform its
Jobcentre Plus labour market services by modernising its delivery of
recruitment services to employers and the support of job search activity
by individual job seekers via a range of on-line services. The required
solution will aim to put the DWP and Jobcentre Plus business at the
forefront of customer service and an exemplar for employers, job seekers
and job changers. This consists of around 1,6 m job seekers receiving back
to work help, an average of 10 580 new vacancies each working day and over
1m job searches each working day for Jobcentre Plus job vacancies using
the Directgov website. The service will be used by individuals in receipt
of out of work benefits, people looking to change jobs, and employers who
want to place their vacancies with Jobcentre Plus. The service must be
expansible to support other customer groups with the potential to re-use
relevant services delivered by DWP and other government departments. The
solution will extend the Jobcentre Plus job search facility to enable
individuals to search a wide range of vacancies from those placed directly
with Jobcentre Plus as well as those from employers’ own websites by
aggregating vacancies directly from HR systems or other vacancy and file
stores, and from other job boards as a single search. Employers will be
able to manage their vacancy requirements by placing an employee
specification and receive well targeted and automated candidate matches.
Provide a self-service facility for employers without an on-line
recruitment system, enabling them to create a vacancy and manage potential
candidate responses to vacancy notices. Provide a service to enable
employers to directly contact potential candidates without any
intervention from Jobcentre Plus. The service will offer intuitive prompts
to guide recruiters in creating their vacancy ensuring compliance with
relevant legislation and to provide appropriate safeguards for job
seekers. Offer an enhanced and intuitive job search service provided by
Jobcentre Plus by enabling individuals to self serve and create an on-line
profile detailing skills, qualifications, competencies, work history, and
job criteria via a secure on-line account. Provide individuals with
suggested alternative jobs based on similar searches undertaken by others.
Offer the completion of on-line applications via an employers own web
site. Provide a match between individual profiles and vacancies, each
party receiving an automated match, including relevant information such as
public transport links and location information. Provide tracking on
registered job seeker activity and vacancy to gather relevant business and
labour market intelligence. Provide an automated feedback mechanism,
enabling employers and registered job seekers to provide real time
information, on each other, and their experiences as a whole, to influence
service improvement. Job search must be accessible to the public via
Directgov, employers via Businesslink, EURES, and to Jobcentre Plus
personnel via internal systems. The service will be available 24 hours a
day 7 days a week with the exception of planned downtime outside of normal
business hours. Conform to extant security requirement. Be compliant with
extant legislation (e.g. Welsh Language Act; DDA etc). A service provider
will be required to ensure the provision, implementation and on-going
maintenance and operational support of the components of the solution.
Accessibility of the TLMS service is paramount. It needs to offer
accessibility to all candidates and Employers who wish to access the
service.
Jobcentre Plus operates the UK Public Employment Services on behalf of
Government by advertising vacancies received and facilitating a search of
these vacancies by UK and EU citizens free of charge.
CPV: 79600000, 72222300, 72263000, 72253200.