UK-Tamworth: repair and maintenance services of central heating

10/25. Domestic gas installation, maintenance & repairs.
Tamworth Borough Council has a positive stock retention strategy following
tenants rejecting stock transfer in 2008. Its Landlord services manages 4
545 properties of which 3 800 have gas installations or appliances that
are either mains or LPG/calor. However contractors should have the
capacity to increase this should estates, currently all electric, move to
gas as part of the utility and fuel efficiency programmes.
Contractors should note that the Council can not guarantee future levels
of revenue or capital investment beyond the initial medium term financial
forecasts. However it should be noted that the future of social housing
finance is under review and council housing finance reform is likely
during the duration of the contract. This could mean the requirements and
levels of investment will increase and the contractors should demonstrate
capacity for this. Similarly any review of finances may result in the
funding available to this contract being reduced and as a result no
guarantee can be given as to the minimum value of work to be issued under
any part of this contract.
The successful contractor shall not be responsible for the repair of solid
fuel, electric and non-gas installations and appliances, which currently
includes all the 6 high rise blocks in Tamworth. It is expected that the
main responsive and repairs contractor will undertake this responsibility.
Key outcomes from the contract will be to ensure that the Council meets
all its legislative, statutory and regulatory obligations with regard to
the servicing and maintenance of all its gas installations. The Tenants
Services Authority require all landlords to meet all associated health and
safety requirements. Primarily the gas contractors will be expected to
offer:
— Fully inclusive responsive maintenance and installation service for all
related gas appliances and installations,
— 24 hour, 365 day per annum responsive repairs and call outs including an
integrated call-handling solution with the overall repairs contractor that
allows for appointments to be made and progress to be reflected back to
the customer on demand by the main responsive and repairs contractor,
— Annual gas servicing to all properties ensuring top quartile performance
as benchmarked against industry standards,
— Safety inspections at all void properties,
— Installation of new gas fired central heating systems as part of a
revenue and capital funded programme,
— Evidence of robust adherence to strict gas safe and associated audit and
training practices as per the industry required risk assessments, and
— Sharing the programme of annual gas servicing works with the in-house
handy person service to allow annual property MOTs to take place, where
possible in conjunction, with the service.
The Council has recently reviewed its repairs policy with customers and
they expect high levels of customer service around appointments, complaint
handling, communication and ensuring a right first time approach.
CPV: 50720000, 45331100, 50531200, 45333000, 44620000.