UK-Newcastle upon Tyne: surveillance and security systems and devices

Concierge Centralisation Project.
Your Homes Newcastle (YHN) is an Arms-Length Management Organisation
(ALMO) that was established by Newcastle City Council in 2004 to manage
its housing stock. YHN operates a Concierge Service across over 60
multi-storey blocks having over 5 000 flats which are occupied by
approximately 6 000 tenants and leaseholders. The Concierge Service is
currently located on each site in a lodge.
The Concierge Service is provided through the use of extensive CCTV,
intercom and door access systems, all operating on a local site basis. The
equipment is reaching the end of its useful life and is in need of
renewal.
YHN seeks to centralise this Service by upgrading the equipment within the
blocks and then linking each service back to a newly created central
enquiry, monitoring and contact centre at YHN House. All works will be
carried out within occupied premises with all services needing to be
maintained during the course of the works.
YHN invites expressions of interest from suitably experienced Contractors
to pre-qualify for invitation to tender (ITT) for the overall on site
management, supply and installation of systems required to deliver the
project, together with the provision of an optional multi-year framework
agreement for post installation planned preventative maintenance and fully
inclusive support of the installations.
The works will include:
Remote Blocks: De-commissioning of existing Concierge systems. Provision
of new intercom, CCTV and door access systems using a structured cabling
IP based network including local digital video recording. All associated
works including buildersworks, containment, new equipment room services
M&E services and un-interruptible power supplies.
Central Enquiry Centre: Provision of central system servers, testing and
commissioning of network interfaces from remote blocks to new operator
workstations and including operator training. Software integration across
systems will be required in order to provide an effective and efficient
operator interface. Additionally, integration with YHN's Customer
Relationship Management System will be required.
The communications network used to link the blocks back to YHN House will
be provided by others and the enquiry centre accommodation and associated
infrastructure is already in place.
CPV: 35120000, 45222300, 45200000.