UK-London: business and management consultancy and related services

Provision of a mutuals information and triaging service.
Background.
The Mutuals Support Programme (MSP) is a fund of 10 000 000 GBP in support
for some of the most promising and innovative mutuals who would like to
spin out from the public sector. From late 2011 the aim of the programme
is to help fledgling mutuals to reach a point of investment readiness. The
programme will be administered inhouse by the Cabinet Office (CO). Within
this, the Mutuals Information Service (MIS) will meet the immediate need
to provide frontline public sector workers, interested in exploring
options for mutualisation, with expert advice, sign posting and
information. The MIS will also provide the information and data required
by CO to efficiently and effectively allocate and direct resources under
the broader MSP. The information generated by the MIS will therefore be
crucial to building a much clearer understanding of the barriers and gaps
in knowledge which can affect the success of public sector mutuals.
The MIS as a whole will:
a. Provide those interested (including public sector employees and bodies
interested in pursuing opportunities to create and build viable mutual
enterprises; and members of the public with a more general interest) in
public service mutuals with information, signposting and expert advice;
b. Identify, according to agreed criteria (applied through a triaging
function), individual cases and projects where CO could direct more
intensive support through the broader MSP;
c. Provide an accessible resource library of materials, guides and
toolkits available freely for public sector employees and any other
interested parties.
The MIS will be comprised of four elements to achieve this:
I. Web portal – this will be the ‘front-end’ access point for information
and advice and will host the resource library (see element IV. below). The
portal will also serve to filter initial enquiries and signpost enquirers
to the most appropriate resource(s) – including the MIS telephone line
service (see element II. below);
II. Telephone line and e-mail service – this will provide advice and
information on public service mutuals, primarily for those public sector
employees/bodies interested in forming public service mutuals;
III. Triaging of need, case management, referrals and data/evidence
gathering – triaging individual enquiries/cases (from elements i. and
II.); expertly diagnosing the needs of organisations and undertaking
appropriate responses.
— Including provision of information/advice, sign posting, ongoing case
management and building a database of cases; and referring cases to CO
that are candidates for support under the broader MSP. Through this
process, the MIS will be expected to gather and report data on enquiries
and potential/ongoing mutualisation projects,
— Including, evidence on experiences (barriers, opportunities and
successes), progress, and requirements for support relating to the
creation and expansion of public service mutuals.
IV. Accessible resource library of materials, guides and toolkits for
those interested in exploring and pursuing opportunities to form public
service mutuals.
Nature of this requirement.
This contract award notice relates to the provision of elements (II) and
(III) above only. (The other elements (I) and (IV) above shall be
delivered via the Government Digital Service).
CPV: 79400000.